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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

Overview

Inspection carried out on 2 July 2013

During an inspection to make sure that the improvements required had been made

During the visit we had the opportunity to speak with three people who used the service. Everyone told us they were very happy with the care and support provided at West Bank. People who used the service said they were involved in discussions/decisions about their care needs and were kept informed about any changes. One said "I would not want to leave here I love it here."

Everyone said staff were approachable and supportive. People said the food was good and the home was warm and comfortable. People told us they could make choices and decisions about how they wanted to spend time at the home and staff encouraged them to be fully involved in making decisions about their care and treatment.