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Grange Cottage Residential Home Good

All reports

Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and were accompanied by a pharmacist.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider did not have effective system in place to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We noted that at our last inspection there was a complaints policy. We requested that as the home was run by a manager who was married to the deputy, there should be an independent arbitrator if any complaints were received. The manager informed us that they had unidentified a director of the company to look into complaints. However, the director was also a family member.

Additionally, the complaints policy must be openly available to all people who used the service, their relatives and representatives. The home must also ensure that relatives and stakeholders have an opportunity to comment on the service via anonymous questionnaires. The manager told us that the last questionnaire was completed over twelve months ago.

We have made a compliance action to ensure that the provider gathers information about the safety and quality of their service from all relevant sources and then acts upon them appropriately, including from any complaints received.