You are here

Grange Cottage Residential Home Good

All reports

Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and were accompanied by a pharmacist.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

On the day of our inspection there were nineteen people in the home and there should have been three members of care staff, a cook, an activities co-ordinator and the manager as super numerate. The home was also providing palliative care for two people who used the service.

As the deputy manager was on a four week holiday, the manager told us the shortfall was being covered by herself. We observed that this was the case and the manager was hands on. In addition, staff confirmed that the manager would assist in all areas of caring for people who used the service.

We were told by the manager that amongst the general staff team, there was a level of sickness and someone on maternity leave, so they could not call on other staff to assist them. The manager told us the home does not use bank or agency staff.

We wish the provider to note that running a home requires that there should be enough staff to cover emergencies and any unforeseen circumstances. There should also be enough staff to cover additional needs of people such as the provision of palliative care. The provider should therefore give consideration to the use of bank or agency staff when required.