You are here

Grange Cottage Residential Home Good

All reports

Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and were accompanied by a pharmacist.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from abuse and the risk of abuse. We spoke to members of staff about safeguarding and they showed that they understood and had knowledge of what to do if they observed any unsafe or inappropriate practice.

We saw that staff had access to the London Borough of Sutton’s safeguarding training. Most staff had completed safeguarding Level 1 training and the deputy and manager had completed Level 3. There was no record that any staff had completed whistle blowing training. We wish the provider to note that to ensure the safety and well-being of people who used the service, staff should receive basic whistle blowing training on a regular basis.

There had been two major anonymous allegations made against this home in the last year. Both allegations had been investigated in full by the appropriate authorities and in both cases all the allegations had been unsubstantiated.