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Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and were accompanied by a pharmacist.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights. Arrangements were in place to make sure people’s welfare was encouraged.

Reasons for our judgement

People’s needs were assessed and care was planned and delivered in line with their care plans.

During our visit, we used our SOFI (Short Observational Framework for Inspection) tool to help us see what people's daily experiences were. The SOFI tool allowed us to spend time observing staff interaction with people who used the service, both in the lounge and dining area over lunchtime.

From observations of the care provided we noted that staff spent time with people and had high levels of interaction. It was clear that these staff had good knowledge of individual needs and the ways that people like being supported.

On the day of our inspection the activities co-ordinator was present. The co-ordinator was employed for six hours per week, but she told us that she often would stay over to help if required. During our visit the co-ordinator used memory cards as a way of engaging and prompting people into conversations.

We were told that the deputy manager on occasions takes male service users out to the pub for a drink. However, the deputy manager was currently away on extended holiday.

We wish the provider to note that the opportunities given to people who used the service were limited and we would ask that the provider review the social and recreational activities on offer.