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Grange Cottage Residential Home Good

All reports

Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and were accompanied by a pharmacist.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People‘s views were taken into account in the way the service was delivered, in relation to their own care and treatment. People who live at the home were able to make informed choices about their lives and their dignity, independence and privacy was respected.

Reasons for our judgement

People were happy with the support and care that they received. We observed that staff treated people with dignity and respect this included knocking on bedroom doors before entering and addressing people in the way that they preferred.

We saw that people came into the home with information provided from other agencies and professionals. Needs assessments and a care plan had then been drawn up for each person and we saw that these plans had been reviewed monthly.

We looked at two sets of information about people who use the service. Within the documents there were care plans which showed how people wanted to be cared for. It also contained life history information, social and leisure interests so that staff could refer to people’s background when talking to them.

There were risk assessments; these documents helped to identify potential difficulties for people in their daily lives and minimise the risk to them. These risk assessments had been reviewed regularly.

The sets of documents had important information about people's mental capacity and if they were subject to the Court of Protection. There was information about any end of life decisions the person or their representatives had.

We saw that staff were supporting people to be independent and giving them the opportunity to make choices. People were asked if they wanted to join in with certain activities, which room they wanted to be in and what drinks they would like.