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Inspection report

Date of Inspection: 25 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

The provider was meeting this standard.

User experience

We spoke with people who live in the home but their feedback did not relate to this standard.

Other evidence

We looked at the systems that the provider had in place to monitor the quality of the service.

The service carried out yearly surveys of the people living in the home, their relatives and professionals who visit the home. People were asked questions about the food, personal care, staff and daily living. People living in the home were given questionnaires with pictures. We saw the results of the last two years and most answers were rated as excellent. Comments were made about how the daily care was centred on people's wishes.

Residents' meeting were held monthly and we saw the notes of the last two meetings. The meetings discussed recent events and holidays that had happened and discussed plans for future events.

One of the owners of the home worked regularly alongside staff to maintain knowledge of the people living there as well as being able to monitor staff and their practice.