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Inspection report

Date of Inspection: 25 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider was meeting this standard.

User experience

One relative we spoke with told us the staff were very good. The relative said, "They do so much with them".

Staff we spoke with and observed showed that they had good knowledge of the people they supported. They were seen responding to each person respectfully, with good humour and in a manner appropriate to each individual's needs.

Other evidence

We spoke with three members of staff and they confirmed that they had received the relevant training for their role. We looked at training records and these showed that staff had completed appropriate training. The training provided included: Infection control, medication, nutrition, first aid, dementia, challenging behaviour and manual handling.

Staff told us that there were good opportunities for training and if they requested any additional training this was arranged. Staff also told us that they had regular supervision, yearly appraisals and the manager and owners were always available to support them.

The service had employed an apprentice to work at the home. The apprentice told us that they had been given all the training and support they needed and because they worked in addition to the normal number of staff they were able to spend time talking with people and carried out extra activities.

Staff meetings were held monthly and we looked at the notes of the last two meetings. The notes showed that these meetings were used to communicate any changes to people's needs and to keep staff informed of any other changes in the home.