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Archived: Atherton Lodge Inadequate

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We are carrying out a review of quality at Atherton Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 31 May 2013
Date of Publication: 14 June 2013
Inspection Report published 14 June 2013 PDF


Inspection carried out on 31 May 2013

During a routine inspection

We spoke with five people who used the service. They all told us they were happy at Atherton Lodge and had no concerns with the care provided. Comments from them included: �It�s very good. I am content here. They (Staff) made me a cake and gave me a card for my birthday recently� and �I�m happy here. The food is alright too.�

We spoke with two relatives of people that used the service. Comments from them included: �There is nothing bad to say about the care here. They talk to (my relative) about his time in the army. He responds to this which is key for him� and �The staff are brilliant. I�m thrilled to bits.�

We found the home to be very clean throughout. All of the bathrooms we examined were in a good state of repair. In addition to this the carpets and flooring were in very good condition.

We looked at five staff files during our inspection. We found that Criminal Record Bureau(CRB) disclosure checks were completed for all members of staff. We found that before any member of staff began employment with the company they required two references.

We found there was an effective system in place to deal with complaints. It was evident there was a detailed audit trail of how concerns were managed and dealt with to the complainants satisfaction were possible.

Three of the care plans we looked at identified people who were at risk of falls. We found that regular safe and well being checks had been undertaken and recorded.