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Archived: Atherton Lodge Inadequate

The provider of this service changed - see new profile

We are carrying out a review of quality at Atherton Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 31 October 2011
Date of Publication: 13 December 2011
Inspection Report published 13 December 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Policies and procedures concerning the protection of people using the service from abuse are in need of review to ensure best practice.

User experience

People spoken with confirmed they felt safe living at Atherton Lodge and no complaints were received from the people using the service or their representatives during the visit.

The people living at Atherton Lodge were observed to be relaxed in their home environment and in the company of the staff team.

Other evidence

The registered provider (Par Nursing Homes Limited) had developed an internal policy on ‘Safeguarding service users from abuse’ and a copy of the local authority’s adult protection procedures was also available for staff to reference. A policy on Whistle blowing was not in place and the ‘Policy on application of the protection of vulnerable adults register’ was out of date and in need of review. The manager was requested to address these issues as a matter of priority.

Discussion with the manager and staff and examination of training records confirmed all staff had completed in-house ‘Vulnerable adult and abuse’ training. Staff spoken with demonstrated a satisfactory understanding of abuse, awareness of their duty of care to protect vulnerable adults and the action they should take in response to suspicion or evidence of abuse. The manager was asked to refresh staff awareness of external reporting procedures as some staff spoken with lacked awareness of this issue.

The manager reported that she had made two safeguarding referrals since the service was registered with the Care Quality Commission in October 2010. The referrals concerned incidents between the people using the service. Information on the incidents, action taken and outcomes was not available for reference at Atherton Lodge as the file had been taken off the premises by a senior manager.

The manager reported that the provider continued to operate a ‘Comforts fund’ as the provider had been informed by banks that individual accounts for people who lack capacity could not be set up as people are unable to draw on the account unless they have a Power of Attorney or an appointee.

We discussed the name of the account with the manager and asked her to ensure that any monies deposited are protected should the company cease to operate in the future. Systems were in place to account for financial transactions managed on behalf of the people using the service.