You are here

Archived: Atherton Lodge Inadequate

The provider of this service changed - see new profile

We are carrying out a review of quality at Atherton Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 31 October 2011
Date of Publication: 13 December 2011
Inspection Report published 13 December 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The range and frequency of in-house and community based activities should continue to be expanded and developed in consultation with the people using the service so that people’s needs are taken into consideration in the way the service is provided and delivered.

User experience

During this review we visited Atherton lodge. We spoke with the registered manager; two care staff; nine people using the service and two relatives. We also made observations on the standard of care provided.

People spoken with reported that they were treated well by staff. Comments received included; “Staff look after me”; “I’ve never been happier” and “Everything is okay as far as I’m concerned”. One resident reported that “There are not a lot of activities” and three other residents stated that they would like to see more activities.

Other evidence

A range of policies and procedures had been developed by the provider (PAR Nursing Homes Ltd), to provide guidance to staff on respecting and involving people who use services. For example, we noted that the service had a policy on rights; autonomy; social contact; privacy and dignity; deprivation of liberty safeguards and confidentiality in place. Some policies were in need of review and the manager agreed to address this issue.

During our visit we spoke with the registered manager and two care staff and observed staff interaction with the people using the service. Staff spoken with demonstrated a good understanding of the principles of good care practice and were observed to carry out their duties in an attentive, respectful and caring manner.

An activities folder was on display in reception which contained pictures / information on activities, meetings, theme days and trips that could be organised throughout the year. The manager reported that outside entertainers continued to visit the Atherton Lodge every six to eight weeks and informed us that a member of staff was allocated an additional six hours per week to organise activities for other staff to facilitate.

During the afternoon we observed a member of staff supporting a group of residents to participate in various activities including armchair games and dancing. Residents and staff were also seen preparing for a Halloween theme night.

Following a visit by the Cheshire East Local Involvement Network in August 2010 it was recommended that more work was needed to provide more interaction with residents. At the time of our visit there was no activities plan in place and records of activities on the files of the people using the service revealed that people had accessed a limited range of activities.

A Statement of Purpose and a Service User Guide had been produced to provide key information on Atherton Lodge. The Statement of purpose was in need of review as it did not contain all of the information required. The Service User Guide had been developed using signs and symbols to enable people using the service to understand the information more easily.