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Inspection Summary

Overall summary & rating


Updated 11 December 2019

About the service

Ebberly House is a residential care home providing personal care to and support to 15 people aged 65 and over at the time of the inspection. The service can support up to 19 people.

Ebberly House is a large end of terraced house with bedrooms on three floors and stair lift to access all floors.

People’s experience of using this service and what we found

People and their relatives said Ebberly House provided people with safe, compassionate and respectful care and support. Comments included, “This is a really lovely home, people all lovely, very giving and forgiving, and very supportive, encouraging, sincere. Everything more than you can ever expect from any person.” One relative said, “Staff are wonderful.”

Most risks to people's safety were assessed and managed well, however this was not always the case. Risks from hot water outlets had not always been fully audited. Also individual personal evacuation plans had been developed but were not easily accessible in the event of an emergency. Following feedback the registered manager and provider acted swiftly to address these areas.

We found the audit for medicines needed some improvement and issued a recommendation. There was no direct impact and low risk for people. By our next visit to the service, the audit had been improved.

Since the last inspection the registered manager and the deputy had completed in-depth training in understanding people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were sufficient staff with the right skills and support to meet people’s needs and wishes.

People enjoyed a variety and choice of meals. Their healthcare needs were closely monitored and the service worked in partnership with other professionals to achieve good outcomes for people, including end of life care.

Staff provide a varied programme of activities taking into consideration peoples past and their hobbies and interests. Some staff came in on their own time to provide extra visits and support to enable people to access the local community.

People, staff and family found the registered managers approach to be open and inclusive. The service used various methods to ensure peoples views were heard and acted upon.

Rating at last inspection and update: The last rating for this service was requires improvement (published 27 November 2018 ) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 11 December 2019

The service was not always safe.

Details are in our safe findings below.



Updated 11 December 2019

The service was effective.

Details are in our effective findings below.



Updated 11 December 2019

The service was caring.

Details are in our caring findings below.



Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 11 December 2019

The service was well-led.

Details are in our well-Led findings below.