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Langley Lodge Residential Home Good

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Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF | 83.38 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We carried out a tour of the premises.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

All of the people that were spoken with had positive things to say about the standard and quality of their support and care. One person described this to be, “Excellent”.

To maintain and promote people’s sense of well being, we observed that people who used the service were supported to maintain relationships with members of their families. This included by means of a telephone or by receiving their guests at the home. From speaking with senior members of staff, we found that people were also supported to visit their members of their family during trips outside of the home.

People who used the service told us that they had enjoyed activities provided by visiting entertainers. However, one person said that they would like to be given the opportunity to play a game of cards or a (named) word game. Other people who we spoke with said that they did not get bored and had plenty to do to occupy their time. This included the reading of their personal daily newspaper.

We observed that members of staff carried out checks on people who used the service. These checks were to ensure that people were comfortable and if they wanted a drink. One person who we spoke with said that they were comfortable while sitting in their armchair.

From our examination of the sample of people’s care records we noted that risk assessments were in place to prevent the development of health issues such as pressure ulcers and malnutrition. Measures were taken to minimise these risks. These included the provision of pressure-relieving aids and monthly monitoring and reviewing of people’s body weights. Where people were assessed to be at risk of malnutrition, we noted that their daily consumption of food and drink was monitored and recorded.

Our review of the sample of people’s care records indicated that people were supported to access health care services. These included, but were not limited to, GPs, opticians and district nursing services. People who we spoke with said that they had received visits by their GP and also had foot treatments carried out by a visiting chiropodist.

We saw that people were well-presented, wore clean clothes and had clean hair and fingernails.