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Archived: United Response - Nottingham DCA

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All reports

Inspection report

Date of Inspection: 26 February 2014
Date of Publication: 9 May 2014

Overview

Inspection carried out on 26 February 2014

During a routine inspection

We spoke with people who use the service and their relatives. They told us they felt staff treated them with dignity and respect and helped them maintain their independence. One person who used the service told us �(My relative) has been with them for about 18 months, and it�s without doubt the best service we�ve had. It�s even better than school or anything after. They bend over backwards to help us�.

People told us they were happy with the care they received and had been involved in planning and reviewing their care plan. One person told us, ��A lot of staff and I were involved (in writing the information) and it's normally still mentioned to me, if they add anything. They run it past me, and I contribute�.

We found that the provider had effective recruitment and employment checks in place.

People told us they felt safe receiving care and had never seen anything of concern. One person said ��I�m safe. I�m not frightened of anything. They�re (staff are) ever so good.� Everyone felt they could raise a concern with the provider and it would be dealt with. People felt they had the opportunity to feedback their opinions of the service and could raise an issue. One person told us �I've spoken to the team about small things and they've always implemented and done things in the way that we wanted..�