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United Response - 198 Powder Mill Lane Good

All reports

Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 3 December 2012
Inspection Report published 3 December 2012 PDF


Inspection carried out on 4 October 2012

During a routine inspection

People living at Powder Mill Lane told us about their favourite activities and special events and the things they enjoyed being part of.

They told us about the visits to local facilities and shops and what they enjoyed about these visits. People told us about the friends they had made at the home.

We spoke with relatives of two people living at Powder Mill Lane who complimented the staff and manager on the support and care they provided to people at the home. They told us that they had seen improvements in their family members overall health and wellbeing.

The provider may wish to note that relatives of people living at the home did not always feel that they were involved or that their feedback was gathered about life at the home and commented that communication was difficult at times. They felt that messages were not always passed on to the manager and said that both involvement and communication could be improved at the home.

Relatives of people living at the home felt that on occasions communication presented difficulties and they could not be sure that information was cascaded or passed to the manager according to their wishes.

Relatives of people living at the home also felt that staffing levels were not always sufficient to secure the safety of all the people living or working at the home. They told us that on occasions people living at Powder Mill Lane had few activities to engage them, apart from watching the television and that arranging health related appointments for people could be difficult.