The Care Quality Commission
  • Care Home
  • Care home

Archived: Chalcraft Hall Care Home

76 Chalcraft Lane, North Bersted, Bognor Regis, West Sussex, PO21 5TS (01243) 821368

Provided and run by:
Anra Care Limited

All Inspections

7 January 2014

During a themed inspection looking at Dementia Services

At the time of this inspection there were 19 people living at the home. We were informed that everyone who lived at the home had dementia. During the inspection we gathered information from a variety of sources. These included talking with eight people who lived at the home and one relative. We also spoke with the manager and five members of staff. As some people were unable to tell us about their care and support we completed a 30 minute observation using a tool called SOFI. This stands for Short Observational Framework Inspection. This is a tool specially designed to help us understand the quality of care that people receive. We also left comment cards for people to complete if they wished to inform us of their views on the home. A total of 16 completed comment cards were returned, all of which praised the home and the service it provided to people. For example, comments included, 'Provides excellent care for dementia residents', 'Our relative is well cared for in all aspects of care and appears happy and content in her surroundings' and 'The care given is wonderful, the home caters to their every need, safety is excellent and there are many activities to help them'.

Everyone told us that they were happy with the care and support they received. Comments included, 'I like it, thank you it's very nice', 'They let you get on with things here and it's really good', 'They really like us, you can tell they want to make us happy' and 'I've no complaints I've got everything I could wish for".

Staff demonstrated a strong commitment to support people with dementia with their emotional and psychological needs. We saw staff worked hard to ensure the personal care needs of people were met. They also ensured they spent time socialising with people to build relationships and trust. One member of staff told us, "It's really important to know about people and if they show behaviour that challenges there's always a reason behind it. It could be the environment, abuse, neglect, wanting to go home and it's how you then deal with it that's important. Everyone's different and all have different needs". Another said, 'I want to brighten up the environment and there are about eight or nine people who join in all the activities but I'm trying to give others one to one time. I've asked relatives to provide us with life histories and photographs so we can really talk to residents and know about them. The more I know about individuals the better!"

People also told us that they were happy with the support they received from the home to access healthcare professionals.

We saw there were some systems for monitoring the quality of services provided by the home and the manager demonstrated a commitment to making improvements to the quality of service provided to people.

28 June 2012

During a routine inspection

We spoke with two people who use the service. They told us that they were happy living at the home and felt safe and well cared for. One person, who had lived at Chalcraft Hall for several years, told us that it was a 'home from home'.

We spoke with two relatives, both of whom always visited the home unannounced. They told us that the privacy and dignity of their relatives was maintained at all times. We observed that people's own spaces, such as their bedrooms, were respected and staff did not enter without permission. One relative said that the care given was 'first rate' and that people were safe living at the home. We noted that all the bedrooms we looked at had en-suite facilities and a personal safe for storing precious items that only residents or their relatives could access. Another relative told us that the food served was of a high standard and that staff were 'always ready to go the extra mile'. We observed that people were given a choice of meals and that requests for alternatives were listened to and acted upon. Both relatives we spoke with felt that any complaints or suggestions they made to staff would be dealt with appropriately.

To help us understand the experience of people using the service, we used our Short Observation Framework for Inspection tool (SOFI). This allowed us to spend time watching what was going on in a service and to record how people spent their time, the support they got and whether or not they had positive experiences. Using this, we found that staff had the necessary time and skills to care for people well.

23 June 2011

During an inspection in response to concerns

We spoke to some of the people living in the home and all of the comments were positive. People told us that they are well cared for, enjoy the food and that they would know how to complain and that problems would be dealt with. Two comments that summarise their experience were 'we are spoilt here' and 'staff do anything you want, they never raise their voices'.

We also spoke to the mental health team who were very positive about the home. We spoke to staff who said that the home is a supportive place to work.