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Inspection report

Date of Inspection: 19 March 2013
Date of Publication: 10 May 2013
Inspection Report published 10 May 2013 PDF | 82.83 KB

Overview

Inspection carried out on 19 March 2013

During a routine inspection

During our inspection there were nine people living at the home, most of whom had lived at the home for over twenty years. People had learning disabilities and had complex needs. Most were unable to tell us about their care. We therefore observed their behaviours, demeanour and interactions with staff to ascertain the quality of their care.

We saw that people were treated in a dignified manner. Staff gave their time freely and fairly to ensure that people were cared for and happy. One staff member told us that “the people are always lovely” and it was clear that staff understood the importance of providing individual care.

Treatment and care was planned and carried out in line with these plans. We saw evidence that there had been sensitive thought put into the care planning procedure and that the home had worked to enable people to understand and influence this process.

Staff looked after people with care and skill. We saw that, as both people and staff had been at the home for a long time, a family style relationship had formed within the home environment. A staff member described the home as “outstanding” and it was clear that all the staff members observed were dedicated to providing a high standard service.

There was a clear complaints procedure in place and any complaints were dealt with at the appropriate level. Staff told us that “[the manager’s] door is always open” and we observed the manager playing an active part in the day to day running of the home.