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Inspection report

Date of Inspection: 15, 17 July 2014
Date of Publication: 14 August 2014
Inspection Report published 14 August 2014 PDF

Overview

Inspection carried out on 15, 17 July 2014

During a routine inspection

We spoke with ten people who lived at the home, eight visitors and ten members of staff, including the registered manager. Most people were happy with the care they received.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

This is a summary of what we found-

Is the service safe?

The service was safe. People were given the support they needed to manage their medicines. The building was safe and free from hazards. There were enough staff on duty to meet people�s needs. People had their needs and risks to their wellbeing assessed.

Is the service effective?

The service was effective. People�s needs were assessed, recorded and monitored. The staff knew about the individuals they were caring for. People were happy living at the home and felt their needs were being met.

Is the service caring?

The service was caring. The staff were kind and polite towards people. People told us they were comfortable and well cared for.

Is the service responsive?

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The service was responsive. Where people had an identified need this had been recorded and the staff made sure these were met. When people had developed a wound or had an accident, this had been appropriately assessed and action taken to reduce the risks of this happening again.

Is the service well-led?

There was an experienced manager in post who knew the needs of the service. There were clear lines of responsibility and accountability in the staff team. The staff were well supported and trained. There were systems to assess the quality of the service and to identify and manage risks.