Archived: Optical Express - Manchester (Trafford Park) Clinic

We asked staff to tell us how they ensured patients were given choices in their care. One staff member told us 'Choice is always discussed. I check they (the patient's) are happy, we give one to one care'.

We looked at two files for patients they obtained all the relevant information for example, documentation of the consultations, completed consent forms, Medical history and personal details.

We looked around the clinic and observed all areas were clean and tidy and free from clutter. There was hand washing sinks with liquid soap and paper towels available in all treatment rooms.

The staff member we spoke confirmed they were supported to access to training and that they were up to date with all their training. They told us they had received supervision and had annual appraisals.

There were regular audits completed. We saw evidence of monthly audits on, complaints and medicines management. There were comments on issues and actions plans recorded.

People confirmed that staff explained the consent forms to them and checked them before carrying out the treatment.

One person said "The staff gave me all the information I asked for, however, I felt the risks could have been better explained."

People who use the service told us they felt safe during their treatment.

The people we spoke with described staff as "Professional, caring and competent."

Neither of the people we spoke with had any complaints, however, they felt confident they would be able to raise one if required.