All inspections: Optical Express - London (Shaftesbury Avenue) Clinic

We spoke with three people who used the service and checked three people's files. We also spoke with staff and reviewed the clinic's policies and procedures. People told us that they were happy with the service. They felt that they were involved in their treatment and one person said: "They [the staff at the clinic] are very good. They are professional".

People indicated that they had understood their treatment and had been given enough information to make decisions about their treatment. People felt that staff respected their privacy and dignity and were 'professional, informative' and 'very quick' in responding to their needs.

There were systems in place for people using the service to attend post operation appointments. People told us that the cost of their treatment had been explained to them before their treatment.

The clinic had an adult safeguarding policy. We noted staff had attended regular staff meetings and training programmes including adult safeguarding. This ensured that staff were up to date with their knowledge and skill to meet the needs of people who used the service.

There clinic had a complaints procedure. We noted people's concerns were taken seriously and responded to by the provider.

People told us that they were happy with the service provided at Optical Express ' London (Shaftesbury Avenue). People are involved in their care and are supported to give feedback. People are satisfied with the staff and feel that the staff can answer their questions and provide them with good quality care.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Optical Express - London (Shaftesbury Avenue) Clinic

All Inspections

6 March 2013

During a routine inspection

11 February 2011

During a routine inspection

Reports under our old system of regulation