The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Choice Support Bedford

Bedford Units 29-30, Wrest Park Enterprise Centre, Building 52, Wrest Park, Silsoe, Bedford, Bedfordshire, MK45 4HS (01234) 348220

Provided and run by:
Choice Support

Important: This service is now registered at a different address - see new profile

All Inspections

2, 3 December 2013

During a routine inspection

When we inspected Choice Support Bedford on 2 December 2013, they were providing care packages to approximately 21 people in their own homes. We spoke with two people and two family members who used the service, and found they were satisfied with the support they received. One person said, "It is like one big, happy family."

We saw from records that people were encouraged to express their views and involved in planning their care and making decisions about their support. Records confirmed that people were offered support which encouraged independence and ensured their individual needs were met. People told us the staff were respectful in their approach. One relative said, "I am more than happy with the care."

We found the provider engaged with other professionals on behalf of people, to ensure their general health and well-being was looked after. People received support to attend appointments in respect of their health needs.

We saw that staff had undergone effective recruitment checks which meant they were able to support people to be kept safe and free from harm.

We saw that the registered manager ensured regular monitoring of the service took place and acted upon feedback that was given to drive improvement. People and staff said they felt able to approach the manager to discuss anything, and were confident that swift action would be taken to resolve any issues.

15 August 2012

During a routine inspection

The people we were able to speak with told us they enjoyed their independence and felt it was encouraged and respected by staff. They said their privacy and dignity was well respected and that they were making their own decisions without the interference of staff members. They said they had a book of information about the service.

People said they were often asked questions about themselves and their needs. They told us that staff were good at sitting and discussing their needs with them and supporting them as and when they needed it. They told us that staff displayed a very good understanding of their needs and how to meet them.

The people we were able to speak with said they felt very safe being cared for by staff from Choice Support Bedford. They said the staff were well mannered and helpful and appeared well trained. They said they felt the standard of care provided was very good and that staff were always able to do what they needed them to.

People told us they had no serious concerns about the service. They said they knew how to raise concerns if they needed to. They told us that they could feedback on the care provided at their key worker meetings or with managers who were very accessible.

One person summarised his feelings by saying: 'I enjoy doing a lot of things for myself but when I need them [the] staff are very helpful. I think it's a very good service'.