Archived: Little Ashmill Residential Care Home

The provider had told us that they planned to close the home. We were told that people who lived at Little Ashmill had been told that the home would close and they were being helped to find somewhere else to live. Two people we spoke with told us that they had somewhere new to live and they were looking forward to moving there as they would be with their friends.

We found that staff were welcoming and there were positive interactions between staff and people who lived in the home.

We found that care records had been improved and more fully identified people's needs and how they should be met.

Required improvements had been made to protect people from abuse and respond appropriately to any allegation of abuse.

We found that the service was compliant with regulations and had met the requirements of the warning notices.

People who lived in the home had mixed views whether they were treated with respect. One person said, "Staff always treat me with respect" and another said, " Most staff are good but some are not very nice to me". We observed occasions when staff did not treat people with the respect.

People living in the home had a plan of care that identified their needs. They had usually been involved in its development. People had not been involved in the ongoing review of their support plan, one person told us, "I am not allowed to look at it".

The home had appropriate arrangements in place for the management of people's medicines.

Staff did not have the knowledge and skills nor were they adequately supported, to ensure that people received the support they needed.

There was not an effective system in place to assess, monitor and identify the quality of service provided. There was no system to manage risks relating to the health, welfare and safety of people living at Little Ashmill Residential home when these were necessary.