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Headway Shropshire Requires improvement

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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF


Inspection carried out on 29 November 2013

During a routine inspection

We spoke with seven people who used the service. They all shared very positive experiences about the care and support they received. They told us they received a �friendly� and �reliable� service. Comments included, �They are very caring and give a good quality service� and, �I can�t fault them, I think they are great�.

People were involved in assessing, planning and reviewing their care and support. They told us that they were �very happy� with the standard of care and support they received. We saw the service was responsive to changes in people's needs and circumstances.

There were enough staff employed to ensure people received a safe and reliable service. People told us they were informed in advance of the times and names of the support workers who were visiting them. One person said, �I like the same staff as it takes a long time to get to know them�.

Staff received a range of training to give them the skills and knowledge to keep people safe and meet their specific needs. Most support workers told us they felt supported in their work. One support worker told us, �I absolutely love my job and definitely gain job satisfaction�. Another told us, �We enable people to get their life back on track. I love it�.

We found the provider had systems in place to gain people�s views and assess and monitor the quality of service that people received.