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Headway Shropshire Requires improvement

All reports

Inspection report

Date of Inspection: 24 September 2012
Date of Publication: 18 October 2012
Inspection Report published 18 October 2012 PDF


Inspection carried out on 24 September 2012

During a routine inspection

We spoke with the manager and four members of staff. We also spoke with three people who used the service and one relative.

People were satisfied with the care and support they received from Headway. They were involved and consulted in the way care was given and reviewed. People were supported to retain their independence as much as possible. Staff were described as "very helpful".

Care plans contained clear guidance for staff on people's needs and how these should be met. This was done in a way that reflected people's individuality and preferences.

People were protected from the risk of abuse because staff were trained to recognise and report any concerns.

The agency supplied people with information about how to raise any concerns and complaints in the service user guide.

Systems were in place to make sure that checks were made when new staff started working at the agency to make sure that they were suitable.