You are here

Vibrance - 1 Parkstone Avenue Good

All reports

Inspection report

Date of Inspection: 16 May 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF | 80.71 KB


Inspection carried out on 16 May 2013

During a routine inspection

When we visited 1 Parkstone Avenue we found that the care provided met people's healthcare and personal needs. Relatives we spoke with were very complimentary about the service. One person said, "The care here is excellent and there are no problems at all." Another said, "My relative enjoys the activities they run and I am always kept informed about any health issues."

Care plans that we viewed were very clear and informative and contained detailed information about each person's requirements. Relatives were involved in the planning of care of people using the service and they attended reviews of those plans with carers and key workers.

All staff had received safeguarding training and were aware of the signs of abuse and how to report such matters. Relatives told us that they thought the service was a safe place for their relative to live and had no concerns. They felt that staff were kind and caring.

When we looked at staffing levels and the training they received we found that there were sufficient numbers of suitably qualified carers on duty at all times. There were systems in place to manage staff shortages. Relatives and staff we spoke with felt that the training met the needs of people using the service.

The home had a complaints policy that was clear and informative and relatives we spoke with were aware of how to make a complaint. This was also explained in the service users guide that each relative received.