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Vibrance - 1 Parkstone Avenue Good

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The support plans for two people were viewed. Support plans were detailed and person centred and outlined individual's care needs and the support required by staff to meet these. Each person was noted to have completed a multimedia ‘Person Centred Plan’ on DVD detailing their life history and their personal interests. The manager confirmed to us that these had been shared with people’s families and had proved very popular. The provider may find it useful to note that improvements are required to ensure that support plans are reviewed at regular intervals so as to determine a person's progress with their care plan and to ensure their needs can be met.

Health action plans were recorded within people’s files and provided evidence of people’s specific healthcare needs, healthcare appointments, outcomes and actions. We found that suitable risk assessments were in place detailing potential risks to individual's health and wellbeing and the steps to be taken by staff to reduce the risk.

A key worker system remains in place. This enables the person who uses the service to have a ‘named person’ that they can build a close relationship with and rely on. Staff told us that efforts are made to ensure that people who use the service and staff are matched appropriately, taking into account people’s interests and their personalities. We were told that people have input as to which members of staff support them.

As part of the inspection process we directly observed care so as to help us determine what it was like for people living at the service. We found that staff interactions were positive and staff were seen to have a good rapport with individuals. It was evident from our observations that staff had a good understanding and awareness of people's individual support needs. The atmosphere within the service was noted to be calm and relaxed.

Records showed that people who use the service were enabled and supported to participate in a meaningful programme of activities and education both ‘in house’ and within the local community on a regular basis. For example, going to a formal day care centre resource, going to college, pub, cafe, nightclub, social club, cinema, bowling and theatre. In addition people were able to assist with the weekly food shop. The annual survey for 2011, recorded that the majority of people living at Parkstone Avenue had been supported by staff to learn a new skill.