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Inspection report

Date of Inspection: 24 October 2012
Date of Publication: 16 November 2012
Inspection Report published 16 November 2012 PDF | 80.29 KB


Inspection carried out on 24 October 2012

During a routine inspection

We spoke with people who use the service but due to the degree of their learning and physical disabilities they were unable to give us feedback about the quality of the service. We spent time with them and observed how they were supported by the staff team and we spoke with three people�s relatives and two healthcare professionals. Relatives told us that they were very happy with the service provided. They said that people were safe and well cared for. Comments included �I have always been happy with the home. I trust them implicitly�, �the care is fantastic and the staff are wonderful and caring� and �Dunelm is wonderful. They are always looked after well.�

People were treated with respect and their care and welfare needs were met. Healthcare professionals told us that people were very well cared for and that any actions they recommended were carried out. People were supported to use community facilities. There was a variety of training available and staff had received the training needed to meet people�s complex needs. The provider monitored the quality of the service to ensure that it was safe and met people�s needs. However although there were systems in place to safeguard people from abuse there were not adequate systems in place to ensure that controls or restraint placed on people were not excessive and were reviewed regularly.