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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Staff were able, from time to time, to obtain further relevant qualifications.

We looked at training records for staff at the service. These showed that the staff had received a range of training in the past year including fire safety, health and safety, manual handling, infection control, safeguarding vulnerable adults, emergency first aid and the Mental Capacity Act training.

It was evident from the training provided that the provider ensured staff received training in meeting the specific needs of the people they supported.

Staff that we spoke with told us that they felt well supported in their role. They told us that the registered manager was always approachable and they were confident that if they had any concerns they would be listened to and addressed.

As part of the inspection we looked at staff supervision records. These showed us that staff were receiving formal supervision on a bi-monthly basis.

These processes ensured that people using the service were supported by a staff team who themselves were well trained and supervised