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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People's privacy, dignity and independence were respected. Their views and experiences were taken into account in their care.

Reasons for our judgement

People using the service had complex needs and were not always able to understand the care and treatment choices available to them. However, where possible they, or others acting on their behalf, were involved in making decisions about their care and treatment.

Care records confirmed that people were supported to make as many decisions about their lives as they were able. When they were unable to do this because of their learning disability, appropriate processes were in place to support them.

We saw that there were Mental Capacity Assessments (MCAs 2005) in place around people's abilities to make day-to-day decisions; we saw these assessments were updated every six months.

During the course of our inspection we saw that staff listened to people and took their views into account. It was evident that staff knew people well and communication was good.

We saw that staff on duty spoke with people in a courteous manner and treated them with respect.

These processes ensured that people were consulted and involved in making choices and decisions to the best of their ability and were treated with respect.