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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

Overview

Inspection carried out on 29 November 2013

During a routine inspection

Some of the people living at Pinewood and Hollywood had complex needs and were unable to speak with us. This meant that people were not able to tell us about their experiences. Some people communicated with us using gestures and facial expressions and this helped us understand their experiences. We also observed how people spent their time and noted how they interacted with other people living in the home and with staff.

We saw that staff treated people with respect and encouraged them to make choices and express their views. It was evident that staff knew people well and were caring in the way they supported people.

There were systems in place to support people to take their medication appropriately and safely.

The environment at Pinewood and Hollywood was homely and people's bedrooms were decorated according to their individual preferences.

The provider had processes in place to seek the opinions of people who lived at Pinewood and Hollywood and their relatives. They also carried out checks to monitor the quality and safety of the service.