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Inspection report

Date of Inspection: 6 January 2013
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People told us that they were happy living in the service. One person said, “I am happy here.” We spoke with a person's relative who said, "I have no problems at all about how my (person) is cared for."

During our visit we saw that the staff were attentive to the needs of the people who used the service. They responded to verbal and non verbal requests for assistance promptly.

We looked at the care records of three people who used the service and found their needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans seen included information about the care and support provided to people. This included support with their personal care needs and medication.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. We saw that risk assessments were included in people's records which identified how the risks in their care and support were minimised. These included risks associated with going out in the community.

We saw that care plans and risk assessments were reviewed regularly to address people’s changing needs and preferences.

Daily records identified the care and support that people had been provided with on each shift. Where issues with people’s wellbeing were identified support and guidance was sought from health care professionals. Where people had been treated by health care professionals the outcomes were clearly recorded in their care records. This told us that people’s health care needs were met.

We spoke with a staff member who was knowledgeable about how the needs of the people who used the service were met.

We saw records which showed that people were provided with the opportunity to participate in activities that interested them. This was confirmed by people who were spoken with. One person said, “I go swimming.” Another person told us about the day service that they attended and how they enjoyed making jewellery.