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Inspection report

Date of Inspection: 6 January 2013
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

Overview

Inspection carried out on 6 January 2013

During a routine inspection

We spoke with three people who used the service who told us that they always chose what they wanted to do in their lives. One person said, �I choose everything.�

People told us that they were happy living in the service. One person said, �I am happy here.� We spoke with a person's relative who said, "I have no problems at all about how my (person) is cared for."

During our visit we saw that the staff were attentive to the needs of the people who used the service. They responded to verbal and non verbal requests for assistance promptly. We saw that staff interacted with people in a caring, respectful and professional manner. One person said, �I like the staff.�

We looked at the care records of three people who used the service and found that they experienced care, treatment and support that met their needs and protected their rights.

In this report the name of a Registered Manager, Suzette Doherty, appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.