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Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

Our judgement

People using the service could be confident that their personal records were held securely and were confidential.

User experience

Pinewood & Hollywood has an effective complaints process and people using the service could be confident that complaints would be listened to and acted upon.

Other evidence

Personal records for people using the service are stored safely and with regard to confidentiality. These records were generally well maintained. Some records we reviewed were out of date and dated back to 2005. The manager told us that she intends to complete an archiving task, as many of the records in the office were in need of this. Entries made in the care records that we looked at were objective and non-judgemental.

Other records relating to the running of Pinewood & Hollywood, such as maintenance certificates, were in place.