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Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

People using the service were protected by the recruitment process, which helped to ensure that staff were fit to work with vulnerable people.

User experience

One person with whom we spoke to told us "The staff are kind and help me".

Other evidence

Pinewood & Hollywood have recruitment policies and procedures to help to ensure that staff are fit and safe to work with vulnerable people.

We looked at the files of three staff to check that the recruitment procedures had been followed. We found that staff did not start working at the service until they had the necessary pre-employment checks. These included a criminal records bureau (CRB) disclosure and employment references.

Staff were given a contract to ensure that they were aware of their rights and responsibilities as an employee of the company. The provider told us that all newly recruited members of staff are subject to two references prior to starting employment; a check on their qualifications and a CRB police check. The provider also told us that the interviewing panel involves the inclusion of people using the service and that their views are taken into consideration. Where necessary, people on the panels are assisted to understand the procedures of the interview and may be helped to formulate relevant questions. Each tenant who takes part receives remuneration for the task.