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Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People using the service could expect to be protected from abuse because staff have access to guidance about safeguarding people; however, planned refresher training would ensure that all staff are up to date with new guidance.

User experience

A person with whom we spoke to told us "I like it here, I talk to the staff if I need to or am unhappy". Another person commented "If I wanted to make a complaint or did not like something I would talk to my key worker".

Other evidence

The training records given to us by the provider showed that the majority of staff had received safeguarding training. However, the records showed that 20 people require refresher training within 2011, with eight of these staff having lapsed the provider’s two year refresher guidance and a further two staff not having received any training. Staff had access to written information about the types and possible indicators of abuse and how to respond in the event of suspected or actual abuse.

Information regarding safeguarding and abuse was available to staff and the people who use the service. The provider also has policies and procedures in place. Referral forms and systems were in place should the need arise to make a referral to the local authority.

The provider told us that all staff attend SOVA (safeguarding of vulnerable adults) training as one of the mandatory courses.