You are here

All reports

Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

Contents menu

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

Our judgement

Staff ensured that people using the service benefited from the expertise of other health care professionals by making appropriate referrals and by sharing essential information.

User experience

We did not gather any comments from people who use the service in relation to this outcome.

Other evidence

We saw details within care files that people were referred to health and social care professionals as needed. For example, one of the people whose records we looked at had been referred to advanced health care specialists. The records showed that staff had acted upon the advice they had been given and had monitored the person's progress so that they could tell that the advice had worked.

The provider has a process to ensure that if anyone was transferred to another service, either a care home or hospital, certain information would be sent with them. The provider told us that all of the people living in the home have their personal details in files, which cover name, gender, date of birth, address and emergency contact details. All support plans and risk assessments include any prescribed medication and any known allergies. We noted that one person had a specific folder, which had been completed with the input from their family, GP and specialist health care support services. This detailed the advanced care wishes and preferences of this person.