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Inspection report

Date of Inspection: 30 December 2010
Date of Publication: 9 February 2011
Inspection Report published 9 February 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People are involved in making decisions about their care and treatment; however, this could be further developed to ensure that people's views are recorded and represented fully.

User experience

We received several positive comments from the people with whom we spoke, such as:

• "We have tenants’ meetings once a month to talk about living here."

• "They ask me how I am getting on and if I am happy."

• "I like to work in the café washing up. I Like it there"

• "I have been once to the meeting; it was good."

When asked about their care plan, one person with whom we spoke stated "I can look at my folder in the office if I want to".

Other evidence

We observed some positive examples of staff explaining to people about their care and treatment. A care worker gave a very clear explanation to an individual about a planned activity, whilst another person was being supported to make their own lunch.

Redbridge Community Housing Limited offers the people who use the service the opportunity to engage in service user participation forums. During our visit on 30 December 2010, we saw information about the previous service users’ participation forum and the next planned one.

There was little evidence that people are directly consulted about the review of their care plans. Care plans reviews had taken place but appeared not to involve the individual. There was, however, evidence in the care plans that people's opinions about their personal care routines had been sought. The care plan was person specific and detailed the person's specific needs in relation to subjects such as the use of money, road safety, personal belongings, accessing placements and the community. The owner told us that the people using the service are involved in helping to complete and update all their support plans, including the treatment of personal care. We were also informed that risk assessments are completed with individuals to support them to have an understanding of the risk in their daily living. The owner reported that the individuals living in the home are involved in meetings, which would cover any other health professionals, such as reviews and health visits, and that some service users have “user-friendly care plans".

We saw a staff handover occurring between the morning and afternoon shift. Staff spoke about people with respect and dignity. The handover was conducted in an office with the door closed.