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Inspection report

Date of Inspection: 25 March 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF | 80.39 KB

Overview

Inspection carried out on 25 March 2013

During a routine inspection

People using the service had complex needs, including various abilities of communication. This meant that it was difficult for the five people to tell us about their experiences of using the service. To gain a view we spent time observing the care and support people received from staff.

We were introduced to people and allowed them to take the lead on how much they wanted to interact with us, which was very minimal. We also talked with a relative who spoke positively about the service which they said was, “Very, very good,” and described the staff as, “Very caring.”

We saw good interaction and could see that people liked and trusted staff. For example, we saw people were comfortable approaching staff, and that staff treated people in a respectful, kind and professional manner.

Staff supported people with their communication and behavioural needs. We saw that the staff were attentive, and their knowledge of people’s individual behaviours was used in the identification of potential ‘triggers’ (such as the presence of a stranger in their home) which could cause a person distress.