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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF


Inspection carried out on 9 July 2013

During a routine inspection

We saw that the home had areas of good practice and that outcomes assessed compliant in previous reports remain the same. However there were areas for improvement needed that we identified.

People who use the service told us they liked the home, their rooms and the food was good.

Two people told us they would tell a staff member if something worried them and would ask staff if they wanted a drink.

One person talked about the activities they liked doing and showed us their room and how they had individualised it to their taste.

When telephoning the home for additional information we were pleased to hear a person who uses the service casually answer the phone instead of staff.

We saw that people�s rights were not always upheld. People's capacity to make decisions had not been assessed under the Mental Capacity Act and yet they were being subjected to two restrictions of liberty, which had only been assessed as needed for one person.

We noted that staff received appropriate professional development and support.

We saw comments and complaints that people made were responded to appropriately and that people had their comments or complaints listened to and acted on.

We found that although work was occurring to improve records, people�s records were not all fit for purpose, some could not be promptly located when needed, specifically mental capacity assessments and risk assessments, and some records were all not kept securely and confidentially.