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Inspection report

Date of Inspection: 14 April 2014
Date of Publication: 6 June 2014
Inspection Report published 06 June 2014 PDF

Overview

Inspection carried out on 14 April 2014

During a routine inspection

Our inspection of this service helped answer our five questions. Is the service caring, safe, effective, responsive and well-led.

Below is a summary of what we found based on our observations during our inspection, talking with people who used the service, talking with staff and looking at records.

Is the service caring?

Peoples views and expectations were taken into account in the way the service was provided and delivered in relation to their care.

People told us they were allowed to express their views and make decisions regarding how their care was provided. We saw people were well cared for and staff had a good understanding of individual needs. People had been living in the home for a long period of time and told us their needs were regularly reviewed. They told us they were supported by staff to participate in a wide range of activities. Staff supported them to maintain links with family and friends. We saw staff were proactive in facilitating activities for example arranging holidays, attending football and maintaining contact with friends and family.

Is the service safe?

People told us they felt safe living in the home and said they could relax. They said if they felt worried or unhappy about something they knew who to talk to about this. We saw safeguarding vulnerable adult procedures were in place and staff told us they had undertaken training in adult protection. During discussion with staff they demonstrated to us how they safeguard people they supported. We saw assessments were in place to manage risks associated with finance, managing predictable behaviour, and health care.

Is the service effective?

People's health care needs were discussed with them and we saw how these were managed in health action plans. We saw people visited their GP and we saw a risk management plan in place which was signed to ensure appropriate guidance was followed to maintain their health and wellbeing.

Is the service responsive?

We spoke with staff who told us they felt had the training and support required to undertake their roles. They told us they were always attending training relevant to their roles. We found the service responded to various situations. For example staff said if a person's psychological needs changed the manager would arrange additional training in order that they would be able to understand and manage that person's needs.

Is the service well-led?

We found the service was well managed and people felt confident with the management structure in place. We saw systems were in place to manage the quality of service provision which included regular auditing, provider visits, and feedback surveys. This ensured the service identified shortfalls and made adjustments to continue to improve.