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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 13 June 2013
Inspection Report published 13 June 2013 PDF

Overview

Inspection carried out on 2 May 2013

During a routine inspection

People told us that they liked living in the home and that it had been their home for several years. They told us that staff treated them with respect and that their views were taken into account regarding the daily routines of the home.

People who used the service told us that they had been involved in developing their care plan and that they always attended their care reviews.

We were told that the food was good and that people who used the service were involved in menu planning and food shopping for the home. People also said that they enjoyed eating out.

People told us that they knew how to make a complaint and could tell the staff or other people who supported them if they were unsure about anything or not happy about something.

We were told that people were encouraged to personalise their rooms and people showed us some of the ways they achieved this.

Staff told us that they enjoyed working in the home and felt that they had the training and support necessary to undertake their roles.