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Quality Care (North West) Limited Good

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Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 28 December 2012
Inspection Report published 28 December 2012 PDF | 79.86 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People spoken with during the inspection made several positive comments about the staff providing care and support they said, “Most of the staff are far above average”, “They are like friends”, “I have a good regular helper, I am very satisfied”, “They are very nice”, ”Some are very cheerful and “There’s some cheeky banter, a lot of fun, but nothing disrespectful”.

Staff received appropriate professional development. Processes were in place for new employees to undergo an initial induction training programme. This involved working alongside experienced staff and completing structured training on the agencies policies, procedures and codes of conduct. One person using the service said, “New staff do on the job training, but they always work with someone else”. Employees then went on to complete a nationally recognised common induction standards training programme.

Care staff were supported to attain nationally recognised qualifications in health and social care. Records showed arrangements were in place for staff to receive regular training on various relevant topics. More specialised training was also provided in response to peoples’ individual needs. Staff spoken with confirmed training and development was ongoing.

System were in pace for staff to receive supervision and appraisal. We found processes were in place for support workers to be formally monitored in the work place and to be supervised on a one to one basis. Some staff told us there were ‘spot checks’ on their work performance and appraisals. We found arrangements were being made for staff team meetings.

All staff spoken with considered the management team to be supportive and approachable; they told us they were happy working for the agency which they felt was well run.