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Quality Care (North West) Limited Good

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Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 28 December 2012
Inspection Report published 28 December 2012 PDF | 79.86 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People spoken with during the inspection indicated they were satisfied with care and support they received from Quality Care (North West). They said, “The care is good I can’t criticize that” and “They never neglect what needs to be done”.

Care and support was planned and delivered in a way that ensured people’s safety and welfare. Systems were in place to assist with the pre assessment process. We looked at care plans and found they included details of how people’s needs were to be met during specific time periods. Staff spoken with considered the information in care plans provided them with sufficient instructions to meet peoples’ needs. They were aware of people’s needs and gave examples of how they delivered support. We found one care plan included unclear information relating to support with a topical cream, which meant staff may not have correct instructions on providing support. The manager agreed to pursue this matter.

We found risks to people’s wellbeing and safety were being identified and managed, taking account of individual preferences and their right to take risks. We found people’s risk assessments and care plans had been reviewed and updated in response to their changing needs. Records showed people’s health and general wellbeing was regularly monitored.

There were arrangements in place to deal with foreseeable emergencies. Staff spoken with were aware of the emergency procedures, in particular reporting any matters arising to other agencies and the management team.

The service had organisational policies and processes for dealing with various situations and keeping people safe. We found the accident and incident reporting procedures were included in the Staff Handbook.