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Quality Care (North West) Limited Good

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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 1 March 2014
Inspection Report published 01 March 2014 PDF | 77.36 KB

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 February 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People who used the service were able to give valid consent for the care and support they received.

Reasons for our judgement

We spoke with five members of staff about how they ensured people who used the service had consented to their care. All were able to tell us the appropriate procedures they took to ensure people had consented to their care and treatment.

Some comments received were, “I always ask permission before I do anything. I give people choices about their care and their needs” and, “I always ask permission form people before I do anything”. Staff told us appropriate procedures to take if a person refused care or treatment. One staff member told us, “If they (people who used the service) say no it means no, I would document it and inform the office”.

We spoke with seven people who used the service. All told us staff asked permission before carrying out and activity. We were told staff were respectful and always knocked on their doors before entering. Four family members we spoke with confirmed staff were respectful. One person told us, “The staff are respectful they always ask permission”.

We looked at the care files for six people who used the service. We saw five of the care files had been signed by people who used the service agreeing to their care. One care file we saw had documentation to confirm the person using the service was unable to sign. This meant there were system in place to ensure people who used the service had been involved in planning their carer and agreeing to it.

We asked the manager about how staff received training on the importance of consent. We were told all staff received an induction programme and consent was covered in this programme. We saw evidence of induction training taking place in the staff files we looked at. There were in house policies in place for consent for staff to follow.