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Quality Care (North West) Limited Good

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Inspection report

Date of Inspection: 19 January 2012
Date of Publication: 22 February 2012
Inspection Report published 22 February 2012 PDF

Overview

Inspection carried out on 19 January 2012

During a routine inspection

People using the service told us they were satisfied with the support they received from Quality Care (North West) Limited; they made the following comments. �They are brilliant, nice people, no complaints whatsoever, they will do anything�. �Quality Care is definitely the better agency�. �If I had a problem I would just ring them, they will sort out any issues". �No ups and downs, everything is satisfactory�. �I had them before and I was so happy with them I wanted them again�. �I have recommended them to other people�.

People told us they were involved in planning their care and support. They were enabled to make choices and decisions about matters which affected them.

People considered they were treated with dignity and said their privacy was respected. They told us they were encouraged to be as independent as possible.

They told us the care they received was good and that they had care plans which instructed staff on what they needed to when they visited.

People had no concerns about their care and treatment; they said they felt safe with the staff. They said the staff were good, friendly and fine.

People said they were consulted about the service and that checks on visits and practices were being carried out.