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Easthill Home for Deaf People Good

Our most recent reports on this service are available as British sign language videos. You can watch the video of our December 2015 report here. British sign language videos of our July 2015 report and our November 2014 report are also available.
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Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF


Inspection carried out on 17 January 2013

During a routine inspection

At the time of our visit Easthill was registered for the regulated activities "Personal Care" and "Accommodation for persons who require nursing or personal care". The manager confirmed they were not currently providing personal care in people's own homes, so our inspection did not include that activity.

We spoke with three out of 14 people using the service and a social worker who was visiting one of their clients. They told us Easthill was a friendly place with �good relationships between staff and residents�. They said that care and support were delivered according to people's needs, and that they were given choices. People's care was adapted to the individual and their independence and privacy were respected.

We found that people were involved in their care and support, which was delivered according to person centred care plans. People using the service were protected against the risk of abuse. The provider had effective recruitment and induction processes and made the necessary checks before new staff started work. There were systems in place to monitor and improve the quality of the service.

We carried out this inspection with an expert-by-experience who was an advocate for deaf people. They found it to be a �nice home where residents received appropriate care and [attention to their] needs to make sure they were safe from harm.� There were members of staff who understood deaf culture because they were themselves deaf or had deaf family members.