You are here

Lindhurst Lodge Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 2 April 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF

Overview

Inspection carried out on 2 April 2013

During a routine inspection

People that we were able to communicate with told us that overall they were happy living at the home and satisfied with the care and support they were receiving. Their comments included, "I�m very happy here," "I have everything I need," and "the staff are very good."

Records checked showed that before people received any care or treatment they were asked for their consent and the staff acted in accordance with their wishes.

During the inspection we spent time sitting with people in the communal areas of the home. We found that care and support was offered appropriately to people.

Each person living at the home had a care plan. We found that the information in these was detailed and complete.

We spoke with two relatives who were visiting the home and they confirmed that they were satisfied with the care provided.

We found that the home was clean and tidy and that there were sufficient resources available to prevent and control infections.

Our conversations with people, relatives and staff, together with observations on the day of our inspection evidenced that there were sufficient staff available to meet people�s needs.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provided. People who used the service and their representatives were asked for their views about their care and treatment.