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Lindhurst Lodge Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 26 November 2012

During a routine inspection

People that were able told us that overall they were happy living at the home and satisfied with the care and support they were receiving. Their comments included, "This is a nice place to be." "It's okay here." "I'm happy." And "The staff are very good and they spoil me."

During the inspection we spent time sitting with people in the communal areas of the home. This meant we were able to observe people's experiences of living in the home. We found that care and support was offered appropriately to people. We found that staff were skilled, in recognising the diversity, values and human rights of people who use the service.

Each person living at the home had a care plan. We found that the information in these was variable. Some care plans seen were not fully completed and up to date. This meant that the delivery of care to people may not be safe, effective and appropriate.

When we spoke with staff we found that they had not completed any updated or refresher training in safeguarding adults since 2010. This meant that they were unsure how to respond and raise concerns appropriately.

We found that the service had not carried out a needs analysis as the basis for deciding sufficient staffing levels. This meant that there were some days when staffing numbers were not sufficient to ensure consistency of care.

The home had an effective complaints system available. We found that comments and complaints people made were responded to appropriately.