You are here

Lindhurst Lodge Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 25 July 2011
Date of Publication: 17 August 2011
Inspection Report published 17 August 2011 PDF

Overview

Inspection carried out on 25 July 2011

During an inspection looking at part of the service

A number of people who live at Lindhirst Lodge have conditions that mean they have difficulty talking with people and therefore have varied methods of communication. Some people were able to express their views clearly, others were not able to verbally communicate with us. Due to people�s communication needs, during the site visit we sat with people in communal areas and observed them closely. This meant we were able to ascertain whether their needs were met.

Throughout the observation we saw all staff treat people with respect and courtesy.

During our observation period there appeared to be sufficient numbers of staff to meet the needs of people who use the service.

We saw occasions where staff interactions with people could have been handled more appropriately.

People that were able told us that overall they were happy living at the home and satisfied with the care and support they were receiving. People�s comments included:

�I like it here�.

�The staff look after me well�.

�I can�t grumble, I have everything I need�.