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Mitchells Domiciliary Care Services Good

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Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF


Inspection carried out on 14 November 2012

During a routine inspection

The majority of people who use this service live in group supported living service it was therefore not possible to talk directly to them. We therefore spoke with representatives of the people who use the service. The representatives we spoke to all spoke positively about the service their relatives received from Mitchells Domiciliary Care Services. People made comments such as "their relative was consulted about their care needs", "the people from the office came at first to make up a care plan which suited the needs of their relative", they continued to say that the care plan was fully discussed with their relative them and asked if they were happy with it before it was put into place". A family member of a person who receives care from the service said that "the care staff were willing to help them and offered the right levels of support and have made excellent recommendations to assist and improve the care of their relative".

The service had completed a Quality Assurance (QA) audit during April 2012 we were therefore able to use some comments made by some of the people who used the service. One person stated that, " the staff team who are involved in my care are very caring and supportive". Another person said that they "were happy and cool with the staff who look after me".

All the people who spoke with us felt that their relatives were safe and at appeared at ease with the carers that visit them. They knew who and to whom they should contact if they were unhappy with the service or felt unsure or worried.